Call Us  0947 899 4146 / 9:00 A.M. to 6:00 P.M.

Choose a payment method

M Lhuillier
7 Eleven
RD Pawnshop
BPI QuickPay

Where to find the loan agreement number on Flexi Finance documents

HW Loan agreement no

Frequently Asked Questions

What is transaction fee and why do I need to pay it?

Transaction Fee is a minimal charge from our payment partners each time it processes an electronic payment for a customer transaction.

How will I know if the payments were received?

Expect a text message of your payment confirmation. Should you not receive any, email our Customer Care Department at [email protected] or chat with our associate through our Facebook Page so we could assist you.

The account number that I’ve input when I paid my loan was incorrect. Is it possible to transfer it to the right account?

Please send an email with your concern to [email protected] with the following details.

  • Correct Loan Agreement Number and Incorrect Loan Agreement Number
  • Date of payment and amount paid
  • Payment channel and proof of payment (Scanned copy of payment receipt/slip)

Can I pay using a credit card or check?

For now, we only accept cash payment through our online banking partners and payment centers.

What is the difference between payment due date and the recommended due date?

Payment due date is your actual due date, it is also the date when you signed the contract. Recommended due date is 3 days earlier than your actual due date, set to prevent any late repayments.

How to settle long overdue accounts?

Our Remission Program is a payment scheme to aid our valued customers manage their overdue accounts. We understand how overwhelming it is, to manage unsettled debts; that is why we offer a payment solution that can reduce unpaid balance through the extraction of incurred penalties and stretching the terms to pay. All it takes is for you to reach us through this contact information:

Let us be of service and help you get back on track to achieve Debt Free status with our Remission Program.

What are the advantages of our Remission Program?

  • You can avail of new payment terms at a lighter amount
  • “Debt Free status”, creating financial freedom and the ability to reloan in times of financial struggles
  • Create good credit history which allows other financial institutions to assess your credit-worthiness

How to avail of our Remission Program?

To check if your account is qualified, call our Mobile Hotline at: 09478994146 and press 3 for Collections Department or you may email us at [email protected] and [email protected].

Flexi Finance Collection Partners

We have third-party collection partners that will contact you by phone, SMS, or email to remind you of your unpaid dues and help you avoid additional charges. Here’s a list of agencies that may reach out to you:

Collections Agency PartnerOffice Contact NumberEmail Address
AARMMobile: 0917-795-4844
Tel: (02) 7759-4844
[email protected]
[email protected]
FASTDEAL Collection Management Inc.Mobile: 0955-827-7541 | 0963-686-5441 | 0906-885-4301[email protected]
[email protected]
JABEZMobile: 0997-926-3542 | 0999-220-5764 | 0919-085-5740
Tel: (02) 8995 0029
[email protected]
JK Collection & Recovery Inc.Mobile: 0919-078-8010[email protected]
SRMC CREDIT COLLECTION SERVICESMobile: 0985-891-2356[email protected]
WM COLLECTION BUSINESS CENTERMobile: 0998-562-9068[email protected]
First Trigon Recovery Solutions Inc.Mobile: 0917-128-2431
Tel: (02) 8372-2097 | 8373-5577
[email protected]
Phoenix Solutions Services Inc.Mobile: 0906-447-9953 | 0920-980-0943
Tel: (02) 8478-6605
[email protected], [email protected]
Excelsior Business Solutions, Inc.Mobile: 0906-233-1968
Tel: (036) 277-8757 | (036) 277-8758
[email protected]
[email protected]
Credit Max IncorporatedMobile: 0931-092-3554 | 0968-796-3556[email protected]
CABIO LAW OFFICE & ASSOCIATESMobile: 0917-502-6788
Tel: (02) 8376-3363
[email protected]