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Where to find the loan agreement number on Flexi Finance documents

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Frequently Asked Questions

What is transaction fee and why do I need to pay it?

Transaction Fee is a minimal charge from our payment partners each time it processes an electronic payment for a customer transaction.

How will I know if the payments were received?

Expect a text message of your payment confirmation. Should you not receive any, email our Customer Care Department at or chat with our associate through our Facebook Page so we could assist you.

The account number that I’ve input when I paid my loan was incorrect. Is it possible to transfer it to the right account?

Please send an email with your concern to with the following details.

  • Correct Loan Agreement Number and Incorrect Loan Agreement Number
  • Date of payment and amount paid
  • Payment channel and proof of payment (Scanned copy of payment receipt/slip)

Can I pay using a credit card or check?

For now, we only accept cash payment through our online banking partners and payment centers.

What is the difference between payment due date and the recommended due date?

Payment due date is your actual due date, it is also the date when you signed the contract. Recommended due date is 3 days earlier than your actual due date, set to prevent any late repayments.

How to settle long overdue accounts?

Our Remission Program is a payment scheme to aid our valued customers manage their overdue accounts. We understand how overwhelming it is, to manage unsettled debts; that is why we offer a payment solution that can reduce unpaid balance through the extraction of incurred penalties and stretching the terms to pay. All it takes is for you to reach us through this contact information:

  • Mobile Hotline: 09478994146
  • Email:

Let us be of service and help you get back on track to achieve Debt Free status with our Remission Program.

What are the advantages of our Remission Program?

  • You can avail of new payment terms at a lighter amount
  • “Debt Free status”, creating financial freedom and the ability to reloan in times of financial struggles
  • Create good credit history which allows other financial institutions to assess your credit-worthiness

How to avail of our Remission Program?

To check if your account is qualified, call our Mobile Hotline at: 09478994146 and press 3 for Collections Department or you may email us at and

Flexi Finance Collection Partners

We have third-party collection partners that will contact you by phone, SMS, or email to remind you of your unpaid dues and help you avoid additional charges. Here’s a list of agencies that may reach out to you:

Collections Agency PartnerOffice Contact NumberEmail Address
AARMMobile No.: 0917-795-4844
Tel No.: (02) 7759 4844
FASTDEAL Collection Management Inc.Mobile No.: 0955-827-7541 | 09636865441 |
JABEZMobile No.: 0997-926-3542 | 09992205764 | 0919-085-5740
Tel No: (02) 8995 0029
JK Collection & Recovery Inc.Mobile No.:
First Trigon Recovery Solutions Inc.Mobile No.: 0917-128-2431
Tel No.: (02) 8372-2097 | 8373-5577
Phoenix Solutions Services Inc.Mobile No: 0906-447-9953 | 0920-980-0943
Tel No.: (02) 8478-6605,
Excelsior Business Solutions, Inc.Mobile No: 0906-233-1968
Tel No.: (036)277-8757 | (036)2778758