Transaction Fee is a minimal charge from our payment partners each time it processes an electronic payment for a customer transaction.
Where to find the loan agreement number on Flexi Finance documents
Frequently Asked Questions
How will I know if the payments were received?
Expect a text message of your payment confirmation. Should you not receive any, email our Customer Care Department at info@flexi.com.ph or chat with our associate through our Facebook Page @flexi.ph so we could assist you.
The account number that I’ve input when I paid my loan was incorrect. Is it possible to transfer it to the right account?
Please send an email with your concern to info@flexi.com.ph with the following details.
- Correct Loan Agreement Number and Incorrect Loan Agreement Number
- Date of payment and amount paid
- Payment channel and proof of payment (Scanned copy of payment receipt/slip)
Can I pay using a credit card or check?
For now, we only accept cash payment through our online banking partners and payment centers.
What is the difference between payment due date and the recommended due date?
Payment due date is your actual due date, it is also the date when you signed the contract. Recommended due date is 3 days earlier than your actual due date, set to prevent any late repayments.
Flexi Finance Collection Partners
We have third-party collection partners that will contact you by phone, SMS, or email to remind you of your unpaid dues and help you avoid additional charges. Here’s a list of agencies that may reach out to you:
| Collections Agency Partner | Office Contact Number | Email Address |
| AARM | Mobile No.: 09177954844 Tel No.: (02) 7759 4844 | rcm@aarmcreditcollection.com rcmapaye40@gmail.com |
| AMG | Mobile No.: 09989910105 | info@amgcollect.ph help@amgcollect.ph |
| Empire | Tel No.: (02) 87357719 | |
| FastRecovery | Mobile No.: 09260362391 | 09171647947 Tel No.: (02) 8541 1855 | mmolina@frccs.net admin@frccs.net |
| JABEZ | Mobile No.:09979263542 | 09992205764 | 09190855740 Tel No: (02) 8995 0029 | jabezmsi@gmail.com delfinanonuevo2020.jmsi@gmail.com |
| SMRD | Mobile No.: 09178198595 | 0995630198 Tel No.: (02) 8404 8127 | smrdccs2018@gmail.com |
| MBA | Tel No.: (02) 7002 7708 | krisha.delrosario@ph.mbagroup.com |